Doctor Das - Returns & Refunds Policy

At Doctor Das, your satisfaction is our top priority. We strive to provide you with high-quality oral probiotic supplements and an exceptional shopping experience. We want you to feel confident trying our product, which is why we offer a 30-day money-back guarantee—no returns required.  Below, you will find our Returns & Refunds Policy, which outlines the guidelines for returning products to us.

1.     Returns Eligibility: We accept returns for products that are unused, unopened, and in their original packaging. However, due to sanitary reasons and FDA regulations for dietary supplements, we cannot accept returns if the package has been opened or the product has been used. Please thoroughly inspect your order upon arrival before opening any sealed packaging.

2.     Damaged or Defective Items: In the unlikely event that you receive a damaged or defective item, please contact our customer support team at drdascontact@gmail.com within 7 days of receiving the product. We may request photographic evidence of the damage or defect to facilitate the return process. Once approved, we will provide instructions on how to return the item, and we will gladly replace it for you.

3.     Incorrect Orders: If you receive an incorrect item in your order, please notify us within 7 days of receiving the package. We will work with you to arrange a return and issue a replacement or a refund, depending on your preference.

4.     Non-Returnable Items: For the safety and wellbeing of all our customers, certain items are non-returnable due to sanitary reasons. These include any Doctor Das oral probiotic products with broken or tampered security seals, opened tubs of chewable tablets, and any dietary supplement products that have come into contact with skin or body. Please review the product descriptions carefully before making a purchase.

5.     Refunds Processing: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 7 business days. Please note that shipping fees are non-refundable, and any return shipping costs will be the responsibility of the customer unless the return is due to our error.

6.     How to Initiate a Return: If you believe your return meets the eligibility criteria mentioned above, please contact our customer support team through email at drdascontact@gmail.com. Our representatives will guide you through the return process and provide further assistance.

7.     Packaging Your Return: When returning an eligible item, please ensure it is securely packaged to avoid damage during transit. We recommend using a trackable shipping service for your return to ensure its safe arrival.

8.     Exchanges: As we do not accept returns for opened items due to sanitary reasons and FDA regulations, we cannot process exchanges for such products. If you received a damaged, defective, or incorrect item, please follow the instructions under sections 2 and 3 for resolution.

At Doctor Das, we value your trust and aim to provide you with the best service possible. If you have any questions or concerns about our Refunds & Returns Policy, please feel free to reach out to our customer support team. Thank you for shopping with us!

Doctor Das Team